Shipping Policy

1. Where we ship

We ship worldwide to destinations available at checkout. Some countries, territories, military addresses, remote areas, or restricted destinations may be unavailable or may have different delivery options. The available options for your address will be shown before purchase.

2. Shipping cost, taxes, and duties

Standard shipping is complimentary for destinations accepted at checkout. Charges for expedited, special, remote-area, or other non-standard delivery will be shown before you place your order.

Applicable taxes are calculated at checkout when available. International orders may be subject to import duties, taxes, or carrier handling charges imposed by the destination country. Unless checkout states that these charges are included, you are responsible for paying them.

3. Processing times

Orders are usually packed within 1–2 business days after payment is confirmed. Business days do not include weekends or public holidays. Orders containing multiple items may arrive in separate packages, and each package may have its own tracking information.

During launches, holidays, or unusually busy periods, preparation may take longer. We will let you know if a significant delay affects your order.

4. Delivery estimates

An estimated delivery date is shown on the product page, at checkout, or in your order communications when available. Estimates begin after an order is processed and are not guaranteed. Carrier disruptions, weather, customs, remote locations, and other events outside our control may affect delivery.

5. Tracking your order

Once tracking is available, we will include it in your shipment email and order status. You can also use Order Status with your order number and checkout email. Tracking may take up to 48 hours to show movement after the carrier receives a package.

6. Address changes

Review your delivery address carefully before placing an order. If you spot an error, contact us as soon as possible. We will try to help before shipment, but we cannot guarantee a change after an order enters fulfillment. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout.

7. Customs and delivery requirements

International shipments may be inspected or delayed by customs. You are responsible for providing information reasonably required by customs or the carrier and for complying with local import rules. If a parcel is refused, unclaimed, or returned because required charges were not paid, we may deduct the resulting carrier and return costs from any refund where permitted by law.

8. Lost or damaged packages

If tracking has not updated for an extended period, a package is marked delivered but cannot be found, or an item arrives damaged, contact us promptly. Include your order number and, for damage, clear photos of the item and packaging. We will review the shipment with the carrier and work toward an appropriate replacement, refund, or other resolution.